Support

FlowDeck support is handled by email, by the people who build it.

Support hours and response time

We answer support email Monday to Friday, 09:00–17:00 Central European Time (Europe/Skopje), and reply to every request within five business days. That is the time to a first reply, not to a fix.

Before you write

A number looks wrong? Most cross-tool differences are definitional, not defects — how FlowDeck computes its numbers lists the exact definitions and the known ways other tools differ (business calendars, resolution-based reports, percentile methods). If your numbers disagree with a native Jira report, that page's diagnostic JQL is the quickest first check.
Gadget showing a message? FlowDeck's states are self-describing — "First-time setup" means history is still being fetched (larger projects take longer; refresh the dashboard to check progress), and "Can't find that project" means the key is wrong or the app has no access to that project.

What to include in a report

These few details usually let us diagnose without a follow-up round:

Which gadget — Time in status or Aging work in progress — and its configuration (project key, range/comparison window, view).
What you expected and what you saw instead. A screenshot of the whole gadget is ideal — the footer lines on it are diagnostic.
The "Data as of" line and any message the gadget shows, quoted exactly — including any "not included" footer text, even if it looks cryptic.
Roughly when it happened (date, time, timezone). App-side diagnostic logs are retained for 30 days, so recent reports are the most traceable.

Never include work item contents, credentials or anything sensitive — the details above are all we need.

What we can see, and can't

FlowDeck runs entirely inside Atlassian's cloud and sends no data to us — we cannot look at your Jira site or your numbers. What we can check is the app's own diagnostic logs (project keys, gadget states, counts, timings — never work item content; see the privacy policy), which is why the details above matter.

Reviews

If your team uses FlowDeck, an honest review on the Atlassian Marketplace helps other teams decide whether it fits them: write a review.